Privacy Policy
At 78Health, our mission is to help everyone live healthier lives through the power of AI-Powered Continuous Care. This Privacy Policy explains what information we collect through our websites, apps, and other products and services, how we use it, and the choices you have.
How We Collect Information
The type of information we collect depends on how you interact with us, the services you use, and the preferences you set. We collect data in several ways:
- Information You Provide Directly
When you sign up for or use Primary, you may share:- Personal details: Name, username or alias, email address, phone number, and postal address.
- Demographics: Age, gender, and other voluntary demographic data.
- Uploaded content: Documents, photos, or files you submit, as well as communications sent to us.
- Sensitive Personal Information
- Login credentials: Username, password, or access codes.
- Communications: Messages you send via our apps.
- Sensitive demographics: Racial or ethnic background and any other data if voluntarily shared or inferred to personalize care.
- Automatically Collected Technical Data
When you use our website or app, we collect:- Log data: IP address, browser type, app settings, time stamps, and usage details.
- Geolocation data: Approximate location inferred from IP address or device settings.
- Cookie and tracking data: We and our partners use cookies and similar technologies to understand your activity and preferences. See our Cookie Policy for more.
- Device information: Type, operating system, device settings, crash data, and unique identifiers.
- Usage patterns: How you interact with our website and app, including navigation, time spent, and customizations.
- Sensor data: Data from third-party devices you connect, such as Apple Health or fitness trackers.
- Inferred or Generated Data
We create insights based on the data you provide, such as calculating your BMI from height and weight, or inferring preferences to personalize your experience. - Third-Party Data Sources
We also receive information from:- Partners and platforms: Services you link to your Primary account (e.g., Health Connect).
- Co-marketing and branding partners
- Service providers: Third parties who work on our behalf, such as location or analytics providers.
Health Data
To provide personalized health guidance , we need to collect and analyze your health and wellness data. Our goal is to provide you with actionable insights to help you understand your health, so you can make informed decisions.
Our app is designed to be your personal health assistant. To answer your health questions in natural language, assess your risk for chronic lifestyle diseases, and provide tailored health insights, we use the data you provide. This allows us to move beyond generic advice and offer recommendations that are specific to you.
- Answering Your Questions:To answer questions like "How did my sleep last night affect my workout today?", the app needs to access your sleep and exercise data.
- Disease Risk & Insights:By analyzing your activity, nutrition, and biometric data together, we can identify patterns and help you understand your potential risk for certain lifestyle diseases.
- Action Plans & Data Visualization: We use your data to recommend when you might want to consider lab tests and to create detailed charts, helping you track your health trends over time.
The Data We Use
We only collect data that is essential for the app's functionality. This includes:
- Activity Data: (Steps, exercise, calories burned, heart rate, etc.) helps us understand your activity levels to provide fitness insights.
- Body Measurements: (Height, Weight, body fat, etc.) are used to calculate key health indicators.
- Vitals & Lab Reports:(blood pressure, blood glucose, lipid profile, lab report data, etc.) offer a clearer picture of your health status for more in-depth analysis and managing chronic lifestyle diseases.
- General Wellness Data:(Nutrition, sleep, hydration, etc.) allows us to provide holistic insights into how your lifestyle impacts your overall health.
Your Rights and Choices
We aim to give you control over your data. If you use Primary, you can:
- Edit your profile information.
- Connect or disconnect linked services.
- Customize how your data is used to personalize your experience.
- Request to close your account and delete your data.* Note: In some cases, we may retain data for legal reasons (e.g., to comply with law enforcement requests).
Access & Portability
You can request a copy of your data in a portable format. Contact us at support@78health.com using the email tied to your account.
Correction & Deletion
Update your information via your profile, or request account deletion by filing out the 78Health Opt-Out Form.
Objection to Processing
You may request that we stop using your data for specific purposes, like marketing emails or SMS. To opt out, fill out the 78Health Opt-Out Form. However, we may still send necessary updates related to your account.
Browser & Device Controls
You can use browser or device settings (including Global Privacy Control signals) to manage certain preferences. See our Cookie Policy for details.
Research Participation
We may use de-identified, aggregated data for research to validate and improve our software. To opt out, fill out the 78Health Opt-Out Form.
Data Transfers
Your data may be stored or processed in your country or other regions where we or our partners operate. We take appropriate measures to protect your data regardless of location.
Policy Updates
We may update this policy from time to time. Continued use of our services means you accept the updated terms. For significant changes, we may provide prominent notice or request consent. Last updated: July 1, 2025
Contact Us
General inquiries: info@78health.com
Account or data questions: support@78health.com